Shipping & Returns

Shipping & Returns Policy

Shipping Policy

All orders are processed within 2 to 3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order are calculated and displayed at checkout.

Australia-wide shipping:

$10 flat-rate shipping on orders under $100

Free shipping on orders over $100

Shipping Options

Price

2-10 Day Shipping (Order under $100)

$10.00

2-10 Day Shipping (Order over $100)

Free

NOTE: We are not responsible for shipping carrier delays.

Friendly
Support

Free Shipping
Over $100

Secure Online
Payment

Money-Back

Guarantee

Friendly
Support

Free Shipping
Over $100

Secure Online
Payment

Money-Back

Guarantee

International Shipping Policy

Currently we are not shipping internationally. Once we do, we will follow this policy:

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Returns Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@lyvora.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

100% Comfort Guarantee

Every Lyvora tee is backed by our 100% Comfort Guarantee.

If you’re not satisfied with the comfort of your Lyvora tee, you may request a return within 30 days of delivery, provided the item meets the return eligibility conditions above.

Free Size Exchanges (Australia-wide)

Free Size Exchanges
(Australia-wide)

If the fit isn’t right, we offer one free size exchange per order within 30 days of delivery (Australia-wide).

For size exchanges:

Customers cover return shipping of the original item
Lyvora covers shipping of the replacement item
Exchanges are subject to stock availability

If your requested size is unavailable, a refund or store credit will be offered.

Refunds Policy

Once your return is received and inspected, we’ll notify you of the outcome.

Approved refunds are:

Issued to the original payment method
Processed within up to 10 business days, depending on your bank or provider

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Original shipping fees are non-refundable, except where required under Australian Consumer Law.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at info@lyvora.com.au. Once an order has shipped, we’re unable to make changes to the order itself. Returns, refunds, and exchanges are handled separately under our policy above.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. If an order is returned due to an incorrect address, we will refund the order value excluding original shipping costs.

Is it free shipping?

Yes. We offer free Australia-wide shipping on orders over $100.
Orders under $100 are shipped at a $10 flat rate.

How long does it take to receive my order?

Orders are processed within 2–3 business days (excluding weekends and public holidays). Once shipped, delivery typically takes 2–10 business days, depending on your location.

Can I exchange my tee for a different size?

Yes. We offer one free size exchange per order (Australia-wide) within 30 days. Customers cover return shipping, and Lyvora covers shipping of the replacement item.

How will my order be shipped?

Orders are shipped via standard Australia-wide shipping.
You’ll receive a shipping confirmation email once your order has been dispatched.

What are your shipping costs?

$10 flat-rate shipping on orders under $100

Free shipping on orders over $100 (Australia-wide)

Shipping costs are displayed at checkout before you complete your purchase.

My order has already been shipped but I need to update the address. What should I do?

Once an order has shipped, we’re unable to make changes to the delivery address. Please double-check your details at checkout. If an order is returned due to an incorrect address, the order value will be refunded excluding original shipping costs.